Terms and Conditions of Hire



Bookings requests can be made online via our website.

The minimum booking amount is $100.

Bookings are not confirmed until the 25% payment has been received.

Luxe Event Hire delivery and collection hours:

Mon-Fri: 5pm-7pm

Saturday and Sunday: 9am to 5pm

Public Holidays: CLOSED

If you require delivery, set-up, or collection outside of these hours or on a public holiday, there will be an additional fee.


The minimum hire amount is $100 excluding bond and delivery fees.

All base prices are as listed on our website.

The item prices do not include delivery, collection, set-up or installation fees.

There are additional charges for custom backdrop colours, additional words for decals as requested by the client.

Balloon garlands are quoted on an individual basis depending on the amount of specialty balloons that are requested. Prices listed on the website are base prices to give an indication only.

Luxe Event Hire reserves the right to change and update prices at anytime.

Hire Period

The standard hire period is 3 days. There are no price discounts if you choose to hire the items for less than 3 days.

If you require the items for longer than 3 days, let us know. There may be an additional fee.

Events that fall on a public holiday will incur an additional fee.

Events that require set up or collection outside our usual business hours will incur an additional fee.


A non-refundable 25% deposit is required to secure the booking. The booking is not considered as confirmed until the 25% deposit has been paid.

For bookings less than 7 days away, payment is required in full to secure the booking.

Final payment is due no later than 14 DAYS prior to the event date.

If you have not paid in full by the event date, the booking will not go ahead and any monies paid will be forfeit.

Payments can be made via internet bank transfer using your booking number and last name as a reference. Please let us know once a payment has been made.

Delivery and Collection

The delivery and collection fee is dependent on the venue location, number of items that have been hired and number of staff required to assist with set up.

There will be additional charges if there are any flights of stairs or if there is no legal car parking within proximity of the venue entrance.

Cancellation Policy

ALL cancellations will result in the forfeit of the 25% deposit.

If the cancellation is made less than 7 days prior to The Hire Period we reserve the right to keep full payment.

Changing of hire dates

We will do our best to accommodate booking date changes, provided the items are available for hire on the new dates requested.

Product care and security bond

The hirer is responsible for all items during the hire period and must take all care and due diligence to ensure the items remain safe and secure.

A bond will be charged in addition to the hire. Generally, this is $50, but may increase to $100 depending on the number and value of items hired. The bond amount will be clearly mentioned on your quote and invoice.

The bond will be refunded in full by internet bank transfer within 3 days, provided all items and components are returned in the condition they were hired in, and that there are no missing items or components.

All hire items must be returned in the condition that they were hired in.

Any backdrops or other items requiring a repaint due to damaged paint (including scuff marks and scratched paint) will result in a partial or full loss of bond.

Please ensure ALL items that are provided at the time of hire are returned. This includes return of ALL components including screw, weight bags, protective blankets etc as provided.

If anything is damaged whilst in your care, please let us know.

Protection from the weather

All items are to be protected from the weather during transportation, when in storage and during use. Any water damage will incur charges for repairs or possibly replacement based on severity.

No equipment is permitted to left outside overnight. It is the hirers responsibility to ensure that all hire equipment is kept dry and secure at all times.

Customer Pick-ups

Most items can be picked up and returned by the customer if you wish to save on delivery fee. The collection location is Motueka. If selecting this option, please ensure you bring adequate protection blankets, tie downs and water proof covers to ensure safe transport of the goods.

Customer pick up and return times are agreed to at the time of booking and must be adhered to. If a customer is late to pick up or return an item by 30 minutes, we reserve the right to charge $30 per hour until the items have been returned.

Adequate protection must be used while transporting backdrops and other hire items.

The hire items are the customers full responsibility during the hire period, including transport to and from venues.

If someone else is collecting a backdrop on your behalf, please ensure they are aware of the care that is required to safely transport the backdrops.

Please ensure you bring a vehicle large enough to transport the hire items. The dimensions of all products are mentioned on the website, it is the hirers responsibility to make sure the items will fit safely and securely in the vehicle.

The customer is also responsible for bringing enough of their own equipment to safely and carefully secure items, (BRING ENOUGH BLANKETS, TIE DOWNS AND WATERPROOF COVERS).

Acceptance of the quote and payment of the 25% deposit is deemed acceptance of these Terms and Conditions of Hire.